• What is the application procedure?
• When can I move into my apartment?
• Do you refund the deposit, application fee if there is any change or I do not qualify?
• In emergency how can I get help?
• Who can I see for my questions, concerns and grievances?

What is your application procedure?

1. Every applicant 18 or older must complete and sign an application. This will be used to verify your credit, income, criminal, and rental history.
2. Read and sign the "Tenant Selection Criteria" form.
3. Read and sign the "Tenant/Landlord Verification" form.
4. Read and sign the “Pre-lease Deposit Agreement” form
5. Must have two form of identification for all applicants (including picture ID).
6. $45.00/person application fee or $65.00/person (for market rate only) if you have lived out of state within the last two years (non-refundable). This may be paid in the form of money order or cashier check (No cash or personal check).
7. A separate $300.00 money order or cashier check for a portion of the security deposit. This will be returned to you if your application is not selected, therefore, please make it out Grande Market Place as well as yourself (No personal checks or cash).
8. The application process can take 5-7 business days and applicants will be notified as to whether or not their application has been selected.
9. The remainder of the security deposit (The total security deposit will equal to one months rent) as well as the first months rent must be paid with a money order or cashier check on the day you move in (No personal check or cash).

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When can I move in my apartment?

After your application is selected and you have signed the lease, you can move in your apartment any time convenient to you.

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Do you refund the deposit, application fee if there is any change or I do not qualified?
We will not refund the application fee if your application does not qualify or you change your mind and cancel the application. However, we will refund the deposit money if your application is not selected or you cancel your application (restrictions apply).

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In emergency how can I get help?

In case of an emergency, if you do not know where to call, the best is to call 911, otherwise you can call our Resident Services Office at any time. Please be sure to notify the Resident Services Office if you placed a call to 911 so that our staff can be alerted and be made available to assist emergency personnel arriving on the complex. Emergencies for maintenance purpose are defined as fire, flood, no heat, and personal danger. Otherwise, just inform our staff for assistance, if necessary.

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Who can I see for my questions, concerns or grievances?

Our goal is provide decent, safe and sanitary conditions in all apartments. Our on-site staff is available for your questions or concerns. You also can set up an appointment with the property manager. The property manager is available in afternoons by appointment to meet with residents who have any questions, concerns or grievances.